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Specialist, Network Monitoring

Main purpose

Infonas is currently looking for Engineer, Network Monitoring. As a member of the team you will be responsible for maintain service availability for the network and all services, providing first-level support for network and services, maintaining the Network Documentation and carry reporting tasks, represent Infonas with different customers and carriers professionally.

Scope of the Job
  • Service management and assurance of Infonas services and infrastructure.
Main Tasks & Responsibilities
  • Customer service oriented by
  • Restoring customer services in minimum time
  • Attend customer issues within 5 minutes of their reporting
  • Follow on incidents persistently till closure
  • Identify root causes of corniche issues
  • Carry out L1 trouble shooting on Infonas network and services
  • Provide services and firmware upgrade on the following Platforms:
  • VoIP platform
  • Core IP network
  • Bitstream platform
  • GPON Platform
  • Actively participate in service commissioning and testing
  • Well founded in IP networks diagnostic and troubleshooting tools
  • Interface Infonas partners, carriers and customers on Planned Maintenance events.
  • Implement network documentation of Infonas circuits.
  • Service management and assurance of the below services:
  • VoIP platform and services,
  • Local and international Private Leased line circuits,
  • Transmission network
  • Core IP network
  • Bitstream platform
  • GPON platform
  • Microwave and wireless links
  • Monitor the physical security of the data centers and all POP’s
  • Implement access control on Infonas network assets data centers
  • Follow the NOC’s Processes and Policies
  • Follow the SLA agreements signed with Infonas customers
  • Maintain network documentation
  • Ensure full handover of each shift
  • Maintain a safe and tidy work station
  • Support other operation’s units and commercial units of Infonas
  • Actively participate in network projects within the Operations unit.
  • Participate in the information flow by creating work instruction methods
Problem Solving & Decision Making

Handles problems associated with:

  • Handles problems associated with Layer 1 – guidelines
  • Set priorities to issues on daily basis
  • Makes decisions independently
Key Competencies
  1. Skills

    • Team player.
    • Good Communication skills.
  2. Knowledge

    • Good operating knowledge of telecommunication and IP networks
    • Good knowledge of VoIP technology
    • Good knowledge of transmission and emulation technologies
    • Good knowledge of company’s products and services
    • Good knowledge of the company’s network structure
    • Good knowledge of the company’s customers and market share
  3. Behavior

    • Interact effectively with peers, clients and vendors
    • Customer focus – responsiveness to service requirements
    • Collaborative; a team player that carries out own tasks and duties
    • Self-management skills – time management; Etc… .
    • Able to work for long periods unsupervised
    • Problem-solving capabilities
    • Procedural thinking
    • Pro active
    • High Customer – Quality Focus
    • Identifies and voices issues that may harm the business
Experience, Education & Qualifications
  • Computer sciences or Telecommunications degree or equivalent knowledge
  • Understanding of telecommunication networks and principles such as voice and transmission
  • Good Understanding of computers and computer system architectures
  • Excellent Understanding of IP networks
  • CCNA Routing and Switching certified is a MUST
  • CCNA Voice is a plus
  • CCNP ISP is a plus
  1. Behavior
    • Has a desire to solve problems and help customers.
    • Independent thinker with a solution-focused attitude.
    • Keen interest in telecoms/IT or willing to learn about telecom technology.
    • Fully motivated to achieve set goals and targets.
    • Identifies and voices issues that may harm the business.
Working conditions

Physical Demands

  • Need to work 12 hour shifts in a rotational pattern
  • Will be required to work weekends and public holidays
  • Will be required to work extra days/hours on demand

Environmental conditions

  • Working in normal office environment
  • Facing constant interruptions on a regular basis
  • Sporadically work in Data center environment, cold and noisy conditions

Sensory demands

  • Spending long working hours in intense concentration.

Mental demands

  • Dealing with a variety of people on numerous issues.