Acceptable Use Policy

Infonas Acceptable Use Policy

Infonas and its affiliates (collectively, “Infonas“) have formulated and updated this Acceptable Use Policy (“AUP“) in order to encourage the responsible use of Infonas’s Networks, Systems, Services, Websites and Products (collectively, “Infonas Network and Services“) by its customers and other users (“Users“) in addition to enabling Infonas to provide Users with secure, reliable and productive services.


    • Infonas reserves the right to modify this AUP in its absolute discretion at any time without prior notification or approval. Such modifications will be deemed effective when posted. Any use of the Infonas Network and Services after such modification shall constitute acceptance of such

    • This AUP includes by reference the Terms of Use, Privacy Policy and Disclaimer, that are referenced here and made available on Infonas’s Website. Users agree and warrant that they will not use (or plan, encourage or help others to use) this Website or any Infonas Network and Services for any purpose or in any manner that is prohibited by these terms and conditions, law, regulation or other prohibition. It is the Users’ responsibility to ensure that their use of this Website or any of the Infonas Network and Services complies with these terms and

    • While it is not Infonas’s intent to control or monitor the Users’ online experience or the content of their online communications, Infonas may edit or remove content that it deems to be in violation of the AUP, is harmful or offensive and/or if requested or required to do so by a governmental authority. The AUP applies to all aspects of the Infonas Network and Services, including but not limited to, e-mail, bulletin-board postings, chatting and

    • Users are entirely responsible for maintaining the confidentiality of their password and account information, as well as the security of their Users agree to exercise good judgment and common sense while using the Infonas Network and Services to remain within the purview of acceptable conduct as further described in this AUP. The categories listed below are intended merely to serve as guidelines setting out appropriate and inappropriate conduct; the list is by no means exhaustive and should not be interpreted or construed as such.

  2. Rights of Infonas

    • If Users engage in conduct while using the Infonas Network and Services that is in violation of the AUP or is otherwise illegal or improper, Infonas reserves the right to suspend and possibly terminate any product or service provided by Infonas or the access to the relevant aspect of the Infonas Network or Services.
    • In most cases, Infonas will attempt to notify Users of any activity in violation of the AUP and request that they cease such activity. However, in cases where the viability of the Infonas Network and Services are potentially threatened or cases involving UCE/SPAM, mail relaying, alteration of their source IP address information, denial of service attacks, illegal activities, harassment or copyright infringement, Infonas reserves the right to suspend their Service or the User’s access to the Service, at Infonas’s sole discretion, without notification.
    • Infonas may also take any other appropriate action, legal or otherwise, against a User for violations of the AUP, which may include termination of the relevant aspect of the Network or Services.
    • Infonas does not make any promise, nor does it commit to any obligation, to monitor or police activity occurring via the relevant Infonas Network and Services and will have no liability to any party, including Users, for any violation of the
  3. Prohibited Conduct

    • Infonas Network and Services must be used in a manner that is consistent with the intended purpose of the Services and may only be used only for lawful Users shall not use the Infonas Network and Services in order to transmit, distribute or store material:
      • in violation of any applicable law or regulation, including export or encryption laws or regulations;
      • that may adversely affect the Infonas Network and Services or other Infonas customers; or
      • that may expose Infonas to criminal or civil liability.
    • Users are prohibited from facilitating the violation of any part of this AUP or another provider’s AUP, including, but not limited to transmitting, distributing, or otherwise making available any product or service that violates this AUP or another provider’s
  4. Inappropriate Content

    Users shall not use the Infonas Network and Services to transmit, distribute or store material that is inappropriate, as reasonably determined by Infonas, or material that is obscene, indecent, pornographic (including but not limited to child pornography), seditious, offensive, defamatory, libellous, threatening, abusive, hateful, menacing or excessively violent.

  5. Intellectual Property

    • Material accessible through the Infonas Network and Services may be subject to protection under privacy, publicity, other personal rights and/or intellectual property rights, including but not limited to, laws protecting registered or unregistered inventions, copyrights and related rights, patents, trademarks, know-how and trade secrets, business names, domain names, goodwill, design, computer software or other proprietary information (“Intellectual Property”).

    • Users shall not use the Infonas Network and Services in any manner that would infringe, dilute, misappropriate, or otherwise violate any such If Users use a domain name in connection with any of the Infonas Network and Services, Users must not use that domain name in violation of the Intellectual Property right or other rights of any third party.

  6. Harmful Content

    Users shall not use the Infonas Network and Services to transmit, distribute or store material that may be harmful to or interfere with the Infonas Network and Services or any third party’s networks, systems, services, or websites. Such prohibited harmful content includes, but is not limited to, viruses, worms, password-cracking programs or Trojan horses.

  7. Fraudulent/Misleading Content

    • Users shall not use the Infonas Network and Services to transmit or distribute material containing fraudulent offers for goods or services, or any advertising or promotional materials that contain false, deceptive, or misleading statements, claims, or

    • Users are prohibited from submitting any false or inaccurate data on any order form, contract or online application, including but not limited to the fraudulent use of credit

  8. Email and Unsolicited Messages

    • Users shall not use the Infonas Network and Services to transmit unsolicited e-mail messages, including, without limitation, unsolicited bulk email, where such emails could reasonably be expected to provoke complaints (“Spam“). Furthermore, Users are prohibited from using the service of another provider to send Spam to promote a site hosted on or connected to the Infonas Network and Services.

    • Additionally, Users shall not use the Infonas Network and Services in order to commit the following

      1. send e-mail messages which are excessive and/or intended to harass or annoy others;
      2. continue to send e-mail messages to a recipient that has indicated that he/she does not wish to receive them;
      3. send e-mail with forged TCP/IP packet header information;
      4. send malicious e-mail, including, without limitation, “mailbombing”;
      5. send or receive e-mail messages in a manner that violates the use policies of any other Internet service provider; or
      6. use an e-mail box exclusively as a storage space for
  9. Third Party Rules

    Users may have access through the Infonas Network and Services to search engines, subscription Web services, chat areas, bulletin boards, Web pages, or other services that promulgate rules, guidelines or agreements to govern their use. Users must adhere to any such rules, guidelines or agreements.

  10. Filters

    Filters against particular networks or traffic types are generally available from a variety of sources. In addition, in certain circumstances and for an applicable fee, Infonas may be able to install other filters upon the Users’ request.

  11. Configuration

    All Users of the Infonas Network and Services are responsible for configuring their own systems to provide the maximum possible accountability. Infonas shall not be liable for any damage caused by such system configurations regardless of whether such configurations have been authorised or requested by Infonas. For example, Users should ensure there are clear “path” lines in news headers so that the originator of a post may be identified. Users should also configure their Mail Transport Agents (MTA) to authenticate (by look-up on the name or similar procedures) any system that connects to perform a mail exchange, and should generally present header data as clearly as possible. As another example, users should maintain logs of dynamically assigned IP addresses.

  12. Resellers and Downstream Service Providers

    • Some Users may be customers of Internet Service Providers (ISPs) that receive Internet connectivity through Such ISPs (also known as “Resellers or Downstream Service Providers”) are responsible for informing their customers of this AUP and for enforcing its restrictions with regard to their customers’ actions.

    • Complaints about customers of any such reseller or downstream service provider shall be forwarded to such Reseller or Downstream Service Provider for appropriate action.

    • If at any time Infonas determines that such Reseller or Downstream Service Provider is not taking appropriate action in accordance with this AUP, Infonas shall work with such Reseller or Downstream Service Provider to review their policies and enforcement procedures. If the Reseller or Downstream Service Provider continues to fail to take appropriate action, Infonas will take such further action as it deems appropriate, up to and including termination.

    • Violations of this AUP by a customer or end-user of a Reseller or Downstream Service Provider shall be considered violations of this AUP by such Reseller or Downstream Service.

  13. Unauthorised Access/Interference

    • Users may not attempt to gain unauthorised access to, or attempt to interfere with or compromise, the normal functioning, operation or security of any network, system, computing facility, equipment, or data.

    • Users may not use the Infonas Network and Services to engage in any activities that may interfere with the ability of others to access or use the same or the Internet.

    • Users may not use the Infonas Network and Services to monitor any data, information, or communications on any network or system without written authorisation of the owner(s) of such network or system.

    • Users may not attempt to gain unauthorised access to the user accounts or passwords of other

    • Users are responsible for educating themselves and configuring their systems with at least basic Should systems at a User’s site be violated, the User is responsible for reporting the violation and then fixing the exploited system. For instance, should a site be abused to distribute unlicensed software due to a poorly configured FTP (File Transfer Protocol) Server, the User is responsible for re- configuring the system to prevent the abuse.

    • Users are prohibited from intentionally or negligently injecting false data into the Internet, for instance in the form of bad routing information (including but not limited, to the announcing of networks owned by someone else or reserved by the Internet Assigned Numbers Authority) or incorrect DNS

  14. Illegal Activity

    • Users agree to use the Infonas Network and Service only for lawful purposes.
    • Use of the Infonas Network and Service for transmission, distribution, retrieval, or storage of any information, data, or other material in violation of any applicable law or regulation (including, where applicable, any tariff or treaty) is This includes, without limitation, the following:
    • the use or transmission of any data or material protected by any Intellectual Property right without proper authorisation; and
    • the transmission of any material that constitutes an illegal threat, violates export control laws, or is obscene, defamatory, or otherwise unlawful.
    • In those instances involving child pornography, Infonas complies with all applicable national laws, including providing notice to the Telecommunications Regulatory Authority and/or other designated law enforcement
  15. Other Prohibited Activities

    The following activities are also prohibited:

    • Attempting to intercept, redirect, or otherwise interfere with communications intended for others;
    • Intentionally transmitting files containing a computer virus or corrupted data;
    • Resale of Infonas Network and Services, unless expressly authorised in a separate written agreement with Infonas;
    • Harassment, whether through language, frequency or size of messages;
    • Furnishing false or incorrect data to Infonas on written or online applications, contracts or other materials or information provided to Infonas, including fraudulent use of credit card numbers or “bill to” telephone numbers;
    • Attempting to circumvent or alter the processes or procedures to measure time, bandwidth utilisation or other methods to document use of Infonas Nework and Services; and
    • Any other inappropriate activity or abuse of the Infonas Network and Services (as determined by Infonas in its sole discretion), whether or not specifically listed in this AUP, Terms of Use, Privacy Policy or Disclaimer, may result in suspension or termination of the User’s access to and use of the Infonas Network and Services.
  16. Cooperation with Investigations

    Infonas will cooperate with appropriate law enforcement agencies and other parties involved in investigating claims of illegal or inappropriate activity. Infonas reserves the right to disclose customer information to the extent authorised by lawful statutes.

  17. Privacy

    Because the Internet is an inherently open and insecure means of communication, any data or information a User transmits over the Internet may be susceptible to interception and alteration. Subject to Infonas’s Privacy Policy, Infonas makes no guarantee regarding, and assumes no liability for, the security and integrity of any data or information a User transmits via the Infonas Network or over the internet, including any data or information transmitted via any server designated as “secure”.

  18. Excessive Usage.

    If Infonas has specified bandwidth limitations for a User’s account, use of the Infonas Network and Services shall not be in excess of those limitations.

  19. Transfer of Account

    • A User may not transfer an account to anyone without Infonas’s prior written consent.
  20. Mail Server Filters

    • The use of Infonas’s Network and Services to send email through external third party servers is The User is responsible for ensuring that all persons accessing or using Infonas Network and Services through his/her account, comply with the AUP.

    • If a User becomes aware of any violation of this AUP by any person, including other users that have accessed the Infonas Network and Services through the User’s account, he/she must notify Infonas. Infonas will notify the User of complaints received by it regarding each incident of alleged violation of this The User agrees to promptly investigate all such complaints and take all necessary actions to remedy any actual violations of this AUP. Infonas may identify to the complainant that the User is investigating the complaint and may provide the complainant with the necessary information to contact the User directly to resolve the complaint. The User shall identify a representative for the purposes of receiving such communications.

    • Infonas reserves the right to install and use, or to have the User install and use, any appropriate devices to prevent violations of this AUP, including devices designed to filter or terminate access to the

  21. Additional Terms and Conditions

    The use of the Infonas Network and Services by a User is subject to the terms and conditions of any agreements entered into by such User with Infonas. This AUP is incorporated into such agreements by reference AUP.

  22. Limitation of Liability


  23. No Warranties


  24. Indemnification

    • The User agrees to indemnify, defend, and hold Infonas, its subsidiaries, affiliates, officers, directors, employees, agents, licensors, consultants, suppliers, and any third- party Website providers harmless from and against all claims, demands, actions, liabilities, losses, expenses, damages, and costs, including actual attorneys’ fees, resulting from the User’s violation of this AUP, misuse or abuse of the Infonas Network and Services, or the User’s infringement, or infringement by any other user of the User’s account, of any intellectual property or other right of any person or

    • The User agrees to cooperate as fully as reasonably required in Infonas’s defence of any claim in this regard. Infonas reserves the right, to assume the exclusive defence and control of any matter otherwise subject to indemnification by the User and the User shall not in any event settle any matter without the written consent of Infonas.

    • The User agrees immediately to notify Infonas of any unauthorised use of his/her account or any other breach of security known to the said User.

For any questions or queries regarding this AUP, please contact us at: Infonas W.L.L.
12th Floor, NBB Tower
Government Avenue
Manama, Kingdom of Bahrain
P.O. Box 18057
Email : info@infonas.com
Phone : +97316500110
Fax : +97316500109

This AUP has been updated on April 13th, 2016.